Give the Tour Families Want

Nowadays, families are inundated with mailers and advertisements for local assisted living options.  When residents and their families finally arrive for a facility tour, this is exactly the moment when your facility can shine and stand out from the competition.  Read on for some suggestions on how to do this.

Choose Well Times - March 2019

March's Choose Well Times features Leo Espinosa's journey to becoming licensee and administration of Butterfly Gardens II.  You'll find that on the first page of the issue.  If you're looking for activities for your facility, this issue has suggestions for holiday-themed activities and lists not-for-profit organizations offering pet therapy happiness.  Page 4 of this issue has an article on Resident Councils and what your responsibilities are for allowing your residents to assemble to talk over issues they have with your facility.  

Quality Measure 11: What is Medication Reconciliation?

As a non-medical care model, RCFEs are not licensed to provide medical care to residents.  Instead, facilities are responsible for assisting residents with accessing and receiving medical care from licensed professionals.  Choose Well’s Quality Measure 11, in part, reflects a facility’s compliance with serving as the liaison between residents and licensed medical professionals.

Choose Well Times - January 2019

January 2019's edition of Choose Well Times reminds providers of the annual data-dropoff and rescoring event.  There is also an article about fall prevention, a promo for the 7 February Lunch n' Learn event at the HHSA East County Offices, late-breaking news about the number of Choose Well members in each of six HHSA Regions, links to CCLD's most current PINs, and more.   

Quality Measure 10: Observing for Changes in Condition

Quality Measure 10 contains fourteen Title 22 regulations.  One of these is regulation Section 87466, Observation of the Resident.  

While Section 87466 is only cited four times among Choose Well Members, it was cited over 50 times within the non-Choose Well group of local facilities.  But all assisted living facilities can find themselves in a tough spot at times.  Caring for higher acuity residents in a non-medical setting, with non-medical staff, means some conditions may not be recognized as critical before damage is done.  This article is to encourage facilities to reconsider how well they are training their staff on the importance of observation and supporting them with ways to easily communicate any observed changes.

Quality Measure 9: How Assessments Can Reduce Resident Elopements

According to the Alzheimer’s Association, wandering behaviors are an effective predictor of resident elopements, with 80% of those who demonstrate wandering behaviors successfully exiting their home or facility.  The regular assessment of dementia residents can help alert management, staff, and families to wandering behaviors before they turn into an elopement incident.  

Quality Measure 7: Refresher on Staffing Requirements & Resources

Staffing is one of the key ingredients to providing quality care in assisted living.  The nature of resident needs—assistance with activities of daily living, ambulation, scheduled activities, medication management—require the physical presence and support of others.  Studies show time and again an important relationship between staffing and resident outcomes.

Over the past 5 years, approximately 12% of the citations issued to San Diego facilities were for violations related to staffing requirements.  To help facilities reduce non-compliance in this area, below is a list of items facilities should review regularly.  


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