To file a complaint about a facility call the HOTLINE of Department of Social Services, Community Care Licensing Division (DSS/CCL):
You don't need to give your name when making a complaint. Just clearly tell what happened, and who at the facility was involved.
If you want to give your name and contact information, the State is supposed to send you a copy of the findings of the State's complaint investigation. If they don't send you a copy of the complaint investigation findings, you can call CCL and ask that it be sent to you.